Terms of
Service.

Last updated 18 August 2026

1. These terms

These terms govern the supply of property visualization services by Vistora Estates (“we”, “us”) to you. They apply when you accept a quote from us. Where a signed order or statement of work says something different, that document takes precedence over these terms.

Registered address: [[ REGISTERED POSTAL ADDRESS — REPLACE BEFORE LAUNCH ]]

2. What we produce

Depending on what you order, deliverables may include a cinematic walkthrough film, an interactive 3D model, relit still photographs, and vertical social cuts. Exact scope, resolution and quantity are set out in your quote.

Our output is a computer-generated visualization produced from the photographs you supply. It is a representation of a property, not a survey, a measurement, a valuation, or a photographic record. Geometry, dimensions, materials and finishes are interpreted and will not be exact.

3. Your material, and what you promise about it

By sending us photographs, video, floor plans or any other material, you confirm that:

• you own that material, or hold the rights to have it used this way;
• you have the property owner's permission to have the property visualized and, where relevant, published;
• you have any consent needed from occupants appearing in or identifiable from the material;
• the material does not infringe anyone else's rights.

You indemnify us against claims arising from material you supplied in breach of the above. If you cannot make these confirmations, do not send the material.

4. Honest marketing — your responsibility

You are responsible for how you use our output in a listing. Because deliverables are generated rather than photographed, you must not present them in a way that misleads a buyer or a guest about the state, size or contents of a property.

We recommend, and in some jurisdictions the law requires, that you label generated media as a visualization wherever it appears in a listing. Property marketing rules differ by country; meeting the ones that apply to you is your responsibility, not ours.

5. Photo requirements and what happens if they are not met

Continuous single-take walkthroughs need roughly 40–50 photographs covering every room and every connection between rooms. Edited cuts need 15–20. Coverage matters more than camera quality — phone photographs are fine.

Where supplied material is short of what a deliverable needs, we will tell you what is missing before we start. If you ask us to proceed anyway, we will, but reduced accuracy in the result is not a defect and does not qualify for a free revision.

6. Turnaround

We aim to deliver within 48 hours of receiving a complete set of photographs and a confirmed brief. Stated turnaround times are targets, not contractual deadlines, and the clock starts when the last required item reaches us.

7. Revisions

Each project includes one round of revisions covering errors against your brief and against the supplied photographs — a wrong room order, a missed space, a colour cast, a defect in the render. Changes to the brief itself, additional rooms or additional formats are new work and are quoted separately.

Revision requests should reach us within 14 days of delivery.

8. Rights in the deliverables

You own your source material throughout; nothing here transfers it to us.

On full payment, you receive a perpetual, worldwide, non-exclusive licence to use the deliverables to market the property in question — on listing portals, on your own site, in print, and on social channels. Resale or sub-licensing of the deliverables as stock media is not permitted.

We retain ownership of the underlying tools, methods and pipeline. We may show delivered work as a portfolio sample only with your written permission, given per project.

9. Payment

Prices are as quoted and exclude VAT or local sales tax unless the quote says otherwise. Invoices are payable within 14 days. Deliverables are licensed on payment; we may withhold final files until an invoice is settled.

10. Cancellation

Cancel before production starts and you owe nothing. Cancel during production and you are charged for work completed to that point. Once deliverables have been supplied, the fee is payable in full.

Where you are a consumer contracting at a distance, statutory cancellation rights apply and are not affected by this section — including the position where you asked us to begin work during the cancellation period.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of a project is limited to the fees paid for that project, and we are not liable for lost profit, lost sales, lost bookings, lost data or reputational harm.

We are not liable for how a deliverable is described, labelled or presented once it is in your listing.

12. Confidentiality

We treat unpublished addresses, floor plans and project details as confidential and will not disclose them, except to the processors listed in our Privacy Policy or where the law requires.

13. Data protection

Personal data is handled as described in our Privacy Policy, which forms part of these terms.

14. Changes to these terms

We may update these terms for future orders. The version in force is the one published on the date you accept your quote.

15. Governing law

These terms are governed by the law of our place of establishment, and the courts there have exclusive jurisdiction — save that a consumer keeps the protection of the mandatory rules of their own country of residence.

16. Contact

Questions about these terms: hello@vistoraestates.com.

Note for the site owner: this is a working draft written to match the service this site actually sells. Replace the registered address, name your governing jurisdiction explicitly in section 15, and have a qualified lawyer review it before you rely on it.